FAQ

Frequently Asked Questions

Everything you need to know about JAZ Skin Care

SHIPPING and DELIVERY

How long does delivery take?

We deliver all over Pakistan within 3-5 business days. Orders placed before 2:00 PM are processed the same day.

Is delivery free?

Yes! We offer free delivery across all of Pakistan on orders over PKR 5,000.

Is Cash on Delivery (COD) available?

Yes, Cash on Delivery is available across Pakistan. Pay when your order arrives at your doorstep.

PRODUCTS

Are JAZ products safe for sensitive skin?

Yes. All JAZ products are formulated with gentle, plant-powered ingredients and are free from parabens, sulfates, and harsh chemicals.

Are your products cruelty-free?

Yes. JAZ Skin Care is 100% cruelty-free and vegan-friendly. We never test on animals.

How soon will I see results?

Most customers notice visible improvement within 2-4 weeks of consistent daily use.

ORDERS and PAYMENTS

What payment methods do you accept?

We accept Cash on Delivery (COD), bank transfer, JazzCash, EasyPaisa, and credit/debit cards.

Can I cancel my order?

You can cancel your order within 2 hours of placing it by contacting us via WhatsApp.

RETURNS

What is your exchange policy?

We offer a hassle-free exchange within 7 days. Product must be unused and in original packaging.

What if I receive a damaged product?